Shipping Policy

Shipping Policy

At Zara, we work hard to get your order to you as quickly and safely as possible. Here is everything you need to know about how we ship, what it costs, and what to expect once your order is placed.

Order Processing Time

Once your order is confirmed, our team begins processing it right away. Orders are typically processed and dispatched within 1 to 2 working days. During sales, festive seasons, or promotional periods, processing may take a little longer because of the higher number of orders coming in. We will keep you informed if your order is delayed for any reason.

If any item in your order is found to be unfit for dispatch due to a quality issue or any other reason, we will let you know by phone or email before the order ships, and the rest of your order will be sent as usual.

Order Confirmation and Verification

For Cash on Delivery orders, our team may call to confirm the order before it is dispatched. This helps us avoid fake or mistaken orders and makes sure your order reaches you without issues. Repeat customers and orders placed during certain promotions may be processed without a confirmation call.

Delivery Timelines

Delivery within India:

• Metro cities: 3 to 5 working days from the date of dispatch
• Other cities and towns: 5 to 7 working days from the date of dispatch
• Remote or low-connectivity areas may take a couple of extra days

Please note that delivery timelines are estimates and not guarantees. Public holidays, weather conditions, courier delays, or a high volume of orders during sale periods can sometimes push delivery beyond the usual window. We will notify you by email or phone if there is a significant delay.

Shipping Charges

Shipping charges, if any, will be calculated and shown to you at checkout once you enter your delivery address, before you complete your payment. We try to keep shipping simple and transparent, with no hidden charges added later.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email or SMS with your tracking details. You can use this to follow your order's journey until it reaches you. If you do not receive tracking information within the expected dispatch window, please reach out to our support team.

Incorrect or Incomplete Address

Please make sure your shipping address, pin code, and contact number are correct and complete at the time of placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer. If a package is returned to us because of an address issue, additional shipping charges may apply to resend it.

Failed Delivery Attempts

Our courier partners will usually attempt delivery more than once if you are unavailable at the time of the first attempt. If the courier is unable to reach you after multiple attempts, the order may be sent back to us. In such cases, please contact our support team so we can help arrange redelivery.

Questions About Your Shipment

If you have any questions about your order, delivery timeline, or shipping charges, you can reach out to us at royalandcoclothing@gmail.com or call us at 86573 60610. We are happy to help.