Copy of Return

Return and Exchange Policy

At Zara, we want you to be happy with every piece you order. Since our pieces are part of traditional wear made with embroidery, fabric work, and finishing that can be delicate, we currently do not offer cash refunds. Instead, we offer an easy exchange on eligible items, so you can get the right size, the right piece, or a replacement if something is not right.

Our Exchange Policy

We offer exchange only. We do not offer refunds in cash or back to your original payment method, except in cases of a confirmed manufacturing defect or a wrong item being delivered, as explained below.

You can request an exchange if:

• The size does not fit and you would like a different size in the same article
• You would like to exchange the item for another piece of the same value
• The product received has a genuine quality issue or manufacturing defect
• You received the wrong item or a different item than what you ordered

Exchange Window

Exchange requests must be raised within 7 days of the delivery date. Requests received after this window will not be accepted. We recommend checking your order as soon as it arrives so that any issue can be reported within the given time.

Conditions for Exchange

To be eligible for an exchange, the item must meet the following conditions:

• The item must be unused, unworn, and unwashed
• All original tags, price labels, and packaging must be intact and attached
• The item must be returned along with the original invoice or proof of purchase
• The item must not show any signs of alteration, stitching changes, or perfume and deodorant marks

Items that do not meet these conditions will not be accepted for exchange and will be sent back to the customer.

Items That Cannot Be Exchanged

• Items purchased during sale, clearance, or under a discount promotion
• Stitched or made to order pieces, unless there is a genuine manufacturing defect
• Innerwear, accessories, and any item marked as final sale on the product page
• Items that have been used, worn, or altered in any way

How to Request an Exchange

To begin an exchange, please write to us at [Your Email] within 7 days of delivery. Kindly include the following:

• Your order number
• Clear photos of the product, including the tag and any issue if applicable
• The reason for the exchange request

Once we review your request and confirm it meets our policy, we will guide you through the next steps, including how and where to send the item back.

Return Shipping

Unless the item received was damaged, defective, or incorrect, the cost of shipping the item back to us will be borne by the customer. We recommend using a trackable courier service for sending the item back, as we cannot be responsible for items lost in transit.

Manufacturing Defects and Wrong Items

If you receive a product with a genuine manufacturing defect, or if you received an item different from what you ordered, please contact us within 7 days of delivery with photos of the issue. Once verified by our team, we will arrange a free exchange and cover the return shipping cost in such cases.

Order Cancellation

You may cancel your order any time before it has been dispatched by contacting our support team. Once an order has been shipped, it cannot be cancelled, and our exchange policy will apply instead. Zara reserves the right to cancel an order in case of stock unavailability, a pricing error, or a failed payment verification.

Need Help?

If you have any questions about an exchange or need help with your order, write to us at [Your Email] or call us at [Your Phone]. Our team will be glad to assist you.